What is customs clearance?
Every international shipment passes through customs at the destination country. Customs authorities inspect imported goods, verify documentation, and collect applicable duties and taxes. This is a legal requirement, not something that can be skipped.
What we handle
iWishBag prepares all customs documentation on your behalf:
- Commercial invoice with accurate item descriptions and declared values
- Packing list with weights and quantities
- Harmonized System (HS) codes for product classification
- Any required import permits or certificates
We always declare the true value of goods. Under-declaration is illegal and puts your shipment at risk of seizure and penalties.
How long does it take?
Most shipments clear customs within 1-3 business days. However, some factors can cause delays:
- Random inspection -- Customs may physically open and inspect packages. This adds 1-3 days.
- Missing or unclear documentation -- Rare with our shipments, but can happen. We resolve these quickly.
- Restricted product categories -- Electronics, cosmetics, and supplements may face additional scrutiny.
- High-value shipments -- Items above certain thresholds may require additional review.
What if my package is held?
If your package is held at customs for more than 5 business days, contact us. We will investigate with the customs broker and the carrier, and keep you updated on resolution.
Duty payment
Customs duty is either:
- Pre-paid -- Included in your quote and paid before shipping. Nothing extra to pay on delivery.
- Collect on delivery -- In some routes, duty is paid at the time of delivery or customs clearance. We estimate this amount in your quote so you know what to expect.