DUE TO WIDESPREAD COVID-19 PANDEMIC, OUR OPERATION HAS BEEN SUSPENDED AND WE ARE UNABLE TO TAKE ORDERS.
  /   TermsOfUse

Terms of use

iWishbag.com is a company registered in Lalitpur,Nepal. Service provided by iWishbag , provides its services to you subject to the notices, terms, and conditions set forth in these terms of Service (the "Terms & Conditions"). iWishbag reserves the right to change the Sites and these Terms at any time. iWishbag retains the right to deny access to anyone at any time including for reasons that iWishbag believes such person has violated any of these Terms.

Our Relation with Brands , Manufacturers & Sellers

Unless otherwise indicated, iWishbag does not warrant any relationship with the brands and manufacturers & Sellers featured on this site.


Import Duties & Customs Clearance

Each item in your order for delivery to Nepal may be subject to Custom Duties. The applicable Custom Duties (including a processing fee) are included in the product price shown on the website.


Please note iWishbag.com is a consumer service and not be used for bulk resale without specific request and authorization by us. Any liabilities accrued by shipping for resale is the sole liability of the customer and iWishbag.com nor its logistics partners.

iWishbag.com does not take responsibility or liability or warrant including but not limited to, the actions, products, content and services on the Sites, which are linked through including but not limited to affiliates and sites using Sites’s APIs.


Recommended Websites Links

The Sites contains links to other web sites or you may be linked through other web sites (“Recommened Websites”)Linked Sites are for your convenience only and you access them at your own risk. iWishbag.com is not responsible for the content of the Linked Sites, whether or not iWishbag.com is affiliated with sponsors of the Linked Sites. We do not in any way endorse the Linked Sites. We welcome links to this Sites. You may establish a hypertext link to the Sites, provided that the link does not state or imply any sponsorship or endorsement of your site by iWishbag.com.


Disclaimer Of Warranties And Liability

The Sites, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the Sites are provided “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing.


Your Account

You agree that any use on the Sites is at your own risk and iWishbag.com is not responsible for it.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Products sold on iWishbag.com are not for people below aged 18, however any products available for children below age 18, can be bought by adults.


Purchase of Indian Products

Every item listed on iWishbag.com and purchased by you will be sent to you as a direct import from iWishbag Pvt. Ltd. The prices shown to you include all shipping and customs duty that will be paid on your behalf. All fulfillment will be done by our logistics partners however, you, as the customer will be the importer of the product for your own personal use.


Risk of loss

All items purchased on the Sites are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Description

iWishbag.com tries to be as accurate as possible. However, iWishbag.com does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.

Pricing / Typographical error

Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers’ prices of the product may vary.


Limitation of Liability

IN NO EVENT SHALL iWishbag.COM BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, EVEN IF iWishbag.COM HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.


You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by iWishbag.com for redelivery shall be claimed from you. That you will use the services provided by iWishbag.com, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. iWishbag.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), iWishbag.com has the right in its sole discretion to reject the registration and debar you from using the Services of iWishbag.com and without prior intimation whatsoever.

That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description, geographical limitation of warranty.

iWishbag.com and its logistics partners have the right to open and inspect a Shipment without prior notice. Customs Authorities Security also.

iWishbag.com will make every reasonable effort to deliver the Shipment according to iWishbag.com regular delivery schedules, but these are not guaranteed and do not form part of the contract.

iWishbag.com is not liable for any loss or damage arising out of circumstances beyond iWishbag.com control. These include but are not limited to Act of God” “Force Majeure” e.g. war plane crash or embargo; any defect or characteristic related to the nature of the Shipment, even if known to iWishbag.com; riot or civil commotion; any act or emission by a person not employed or contracted by iWishbag.com e.g., Receiver, third party, customs or other government official; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.


Item Quality and Warranties

You agree that you are purchasing items at your own request and iWishbag.com bears any responsibility with the quality and warranty of goods sold.


Modification of Terms & Conditions of Service

iWishbag.com may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You should regularly review the Terms & Conditions on iWishbag.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.


Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable


laws of Nepal

Request Quote About iWB How iWB works? Recommended Sites Contact us FAQ Terms & Conditions

Top FAQ’s

Q
I want to order a product from India/USA, is it possible?
A
Yes, It's certainly possible. To create an order, copy the URL and paste it in our create order page ( Order page text to be linked to create order page)
Q
What will be my total cost in Nepalese Rupees?
A
Our charges included the product price, international shipping and import duties. Check prices in our price estimator ( Linked to price calculator page)
Q
How can I make the payment?
A
Payment will be accepted in Nepalese Currency in the following methods:
  • Visitng our office
  • Making a bank transfer
  • Requesting cash pickup ( Currently only available inside Kathmandu valley)
Q
Can I pay 50% to confirm my order?
A
Full Payment in advance to confirm the order because the product cost, shipping and import costs have to be covered on your behalf. But fear not, if your order is cancelled or not delivered to you, we will refund you full amount.
Q
How can I place orders ?
A
You can place ordered by pasting URL in create order page.
Q
How long will you take for delivery?
A
We take only 4-5 days to deliver products from Indian websites and 15-21 days from US websites.

Ordering

Q
From which countries can I buy using iWishBag?
A
We currently take orders from all Indian and US websites. We also take orders from Amazon UK and some China based websites.
Q
Can I buy from UK based websites?
A
We currently take orders only from Amazon UK.
Q
Can I buy from Chinese websites such as Alibaba and Aliexpress?
A
Yes you can.
Q
Can I buy from websites not listed in your recommended page?
A
Yes, we take orders from websites not listed in our recommended websites. But, Our team will review those websites to check whether the website is safe for shopping before confirming the order request.
Q
Can I request for order on Facebook ?
A
Yes, you can also chat with us on Facebook to create an order.

Shipping and Delivery

Q
How long do you take to deliver products from India?
A
We will deliver you the product within 4-5 days after receiving the product at our New Delhi warehouse.
Q
And , what about products from USA?
A
We take 15-20 days to deliver you in Nepal after receiving product at our US warehouse.
Q
Where is my order?
A
You can track your order by clicking here. ( take to order request page)
Q
Why is my order delayed?
A
Sometimes orders get delayed because the seller delays the delivery to our warehouse, delayed customs clearance at Tribhuvan International Airport or flight delays due to bad weather.

Returns, Refunds

Q
Can I cancel my order?
A
Yes, you cancel the order if the seller has not reached our warehouse in India or USA.
Q
What about refund?
A
We will refund you full amount if the order is cancelled before reaching our warehouse.
Q
Can I return products if I don't like?
A
Yes, you can do that given the seller is still accepting returns.
Q
Do you facilitate return on my behalf?
A
The responsibility to ship the product back to country of origin will be that of the buyer. The return courier charges will also be borne by the buyer.
Q
Do I get full refund for my returned order?
A
Only product price will be refunded. Bank charges, Shipping , import duties and iWishBag service fees will not be refunded.

Payment and Pricing

Q
How can I make payment for the order?
A
You can make payment by visiting our office, making a bank transfer or requesting for cash pickup. Online payment gateway will be integrated soon.
Q
Do you charge extra for cash pickup service?
A
Yes, cash pickup incurs extra charges as displayed during check out processs.
Q
How will you know for which order I made the payment to you?
A
Our team will contact you before placing the order to confirm which order you made payment for. Alternatively, you can also inform us via chat, email or message.
Q
What are the costs involved when importing products to Nepal?
A
There are three main costs : Bank charges, International shipping charges and Import duties or custom duty charges.
Q
Why are you charges so expensive?
A
iWishBag specializes in providing the best prices to our customers. Thus, we keep our charges very minimum. Importing products from abroad incurs alot of charges such as bank charges, international shipping and import fees. Among these charges, import fees/ custom duties take up the majority of the costs.
Q
Can I get additional discounts?
A
Since we already provide the best prices to our customers, additional discounts is not possible.

Tracking Order

Q
How can I track my order?
A
You can track your order from my orders page.
Q
How do I know my order is confirmed?
A
We will send you an email when we confirm your order. You can also check My Orders page and checking the tracking status.
Q
Which courier will deliver my item?
A
We use a network of trustworthy partners based on their speed to deliver the order to you.
Q
Why did I receive a partial order?
A
This could be because: You have a single order with many items, that could have been shipping separately. If an item is missing from a set or combo, please get in touch with us through contact customer care page.

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