Dashain and Dussehra holiday notice, 18–25 October 2026

A season for togetherness

Happy Dashain
& Dussehra.

Joy, good health, and beautiful new beginnings for you and your loved ones.

Devotional illustration of Goddess Durga seated on a lion
With warm wishes, iWishBag

Holiday service update

What’s paused.
What’s open.

18–25 October 2026Dashain & Dussehra service schedule
Service18–25 Oct
Assisted quotesPrice estimates that need a team member’s help.Paused
Human customer supportReplies and assistance from our support team.Paused
Deliveries to NepalDelivery to customers in Nepal is paused.Paused
Deliveries to IndiaDelivery to customers in India is paused.Paused
Automatic quotesGet an instant price estimate online.Open
PurchasesWe continue buying items from stores for your orders.Open
AI customer supportOur AI assistant remains available to answer questions.Open
WarehousesOur warehouses continue receiving and handling packages.Open
DispatchWe continue sending packages onward from our warehouses. Deliveries to customers in Nepal and India remain paused.Open
Deliveries to all other destinationsDeliveries outside Nepal and India continue as usual.Open

AI help stays available throughout the holiday. Human support is paused 18–25 October.

iWishBag

How to track your order

Tracking your order

Once your order is placed and shipped, you can track its progress at every stage:

  1. Log in to your account and go to My Orders.
  2. Click on the order to see the tracking timeline with milestones: Ordered, Shipped from seller, Arrived at warehouse, Dispatched to you, Out for delivery, Delivered.
  3. You will also receive email notifications at key stages.

Why is my tracking not updating?

Tracking can pause during:

  • Export processing at origin country
  • Customs clearance (1-5 business days is normal)
  • Carrier handoffs between international and local couriers

If there is no movement for more than 4 business days, contact our support team and we will investigate with the carrier.

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