Returns & Refunds Policy

Return window

You may return most items within 7 days of delivery. To be eligible, the product must be unused, in its original packaging, and in the same condition as received.

Certain product categories are excluded from returns — see the Non-returnable items section below.

How to initiate a return

To start a return, contact our support team within the return window. We will review your request and, if approved, share return shipping instructions.

• Email [email protected] or use the contact form at iwishbag.com/contact with your order ID and reason for return.
• Our team will respond within one business day with next steps.
• Do not return items without prior approval — unapproved returns may not be accepted.

Condition of returned items

Items must be returned in the condition they were received. We may reject returns or apply a restocking deduction if:

• The item shows signs of use, damage, or tampering after delivery.
• Original packaging, tags, or accessories are missing.
• The item was not packed securely and was damaged in return transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund decision. Approved refunds are processed to the original payment method within 7-14 business days.

Shipping charges paid at the time of purchase are non-refundable unless the return is due to our error or a defective product.

• UPI and net banking refunds typically arrive within 5-7 business days.
• Card refunds may take 7-14 business days depending on your bank.

Damaged or defective items

If you receive a damaged or defective product, contact us within 48 hours of delivery with clear photos or a short video showing the issue.

We will arrange a replacement or a full refund at no additional cost to you, including return shipping where applicable.

• Keep all original packaging until we confirm next steps.
• Damage reported after 48 hours will be assessed on a case-by-case basis.

Non-returnable items

The following items cannot be returned unless defective or damaged on arrival:

• Perishable goods, food, or consumables once opened.
• Hygiene and personal care items once unsealed.
• Digital products and software once delivered.
• Items marked as final sale or non-returnable at the time of purchase.
• Customised or personalised products made to your specification.

Consumer rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If you have a complaint that we have not resolved, you may contact the National Consumer Helpline at 1800-11-4000 or file a complaint on the INGRAM portal.