Dashain and Dussehra holiday notice, 18–25 October 2026

A season for togetherness

Happy Dashain
& Dussehra.

Joy, good health, and beautiful new beginnings for you and your loved ones.

Devotional illustration of Goddess Durga seated on a lion
With warm wishes, iWishBag

Holiday service update

What’s paused.
What’s open.

18–25 October 2026Dashain & Dussehra service schedule
Service18–25 Oct
Assisted quotesPrice estimates that need a team member’s help.Paused
Human customer supportReplies and assistance from our support team.Paused
Deliveries to NepalDelivery to customers in Nepal is paused.Paused
Deliveries to IndiaDelivery to customers in India is paused.Paused
Automatic quotesGet an instant price estimate online.Open
PurchasesWe continue buying items from stores for your orders.Open
AI customer supportOur AI assistant remains available to answer questions.Open
WarehousesOur warehouses continue receiving and handling packages.Open
DispatchWe continue sending packages onward from our warehouses. Deliveries to customers in Nepal and India remain paused.Open
Deliveries to all other destinationsDeliveries outside Nepal and India continue as usual.Open

AI help stays available throughout the holiday. Human support is paused 18–25 October.

iWishBag

Understanding your invoice

Where to find your invoice

Invoices are available in your account dashboard under My Orders. Click on any order to view or download the invoice as a PDF.

Invoice line items

Your invoice includes:

  • Product cost -- The item price from the seller, in your billing currency.
  • Service fee -- Our concierge fee for purchase coordination, quality check, and logistics.
  • International shipping -- Freight charges from origin to destination country.
  • Last-mile delivery -- Local courier charges (may be included in shipping on some routes).
  • Customs duty and taxes -- Import duty, VAT, or GST as applicable.
  • Insurance -- If you opted for insurance protection.

Weight adjustments

If the actual weight of your package differs from the estimate in your quote, the shipping line on your invoice will reflect the actual weight. We notify you of any adjustment before it is applied. Adjustments are settled on your next payment or refunded if you overpaid.

Currency

Invoices are issued in your billing currency based on your region. If your payment method converts to a different currency, the conversion is handled by your bank or payment provider -- that conversion is outside our control.

GST invoicing (India)

For customers in India, invoices include proper GST details. iWishBag is GST-registered in India and provides compliant tax invoices for every transaction.

Need a revised invoice?

If you need an invoice correction or a specific format for business expense reporting, contact our support team with your order number.

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