Frequently Asked Questions

No. Pay us in INR via UPI, net banking, or domestic cards. We purchase the product for you using our international accounts.

It depends on the product price, weight, international shipping, customs duty, GST, and our service fee. Use the quote calculator to see the exact INR breakdown before you commit.

From USA: 18-25 days. From UK: 14-20 days. From China: 20-35 days. From Japan: 14-22 days. Actual time varies with customs clearance and carrier schedules.

No. iWishBag acts as your purchasing concierge, placing orders with independent sellers on your behalf. The seller remains responsible for product descriptions, authenticity, and warranties while we coordinate payment, customs, and delivery.

Warranty and guarantees are provided by the seller or manufacturer. If you need order numbers, invoices, or proof of purchase for warranty claims, contact our support team and we will share those details.

We routinely import from the United States, the United Kingdom, China, Japan, and Europe. If you have a specific store in mind, share the link and we will confirm if we can source it.

Quotes are valid for 7 days unless the product price, weight, or shipping inputs change. If anything changes or your quote expires, request a refresh and we will reconfirm pricing and timelines.

Quotes can be cancelled before payment is confirmed. After payment, cancellations incur a handling fee; any seller restocking fees, return freight, or non-refundable service charges also apply.

Your quote outlines product cost, international shipping, and our service charges. Customs duties and GST are itemized when applicable; if duties are estimated, we will highlight that before you pay.

We accept UPI, net banking, debit/credit cards, and bank transfers. All payments are in INR with GST-compliant invoicing.

Pay only after you approve the quote. Once payment is received, we confirm within 1 business day and proceed with ordering and logistics. You will receive confirmation in your dashboard and by email.

Yes. iWishBag is GST-registered (GSTIN: 06AYUPV5257C1ZW). We provide proper GST invoices for every transaction.

Estimated door-to-door timelines are: United States 18-25 days, United Kingdom 14-20 days, China 20-35 days, Japan 14-22 days, and Europe 14-20 days. Timelines depend on customs clearance and carrier capacity.

We deliver across all of India. Parcels are shipped via our partner couriers with full tracking and insured delivery.

Yes. When all products ship from the same country you can request a combined quote to reduce per-item shipping costs.

Log in and visit the 'My Orders' page to see courier updates, delivery milestones, and proof-of-delivery. We also send status notifications by email.

Inspect your delivery within 48 hours, keep the packaging, and send photos or video evidence to our team. Outcomes depend on the seller's policy.

We cannot ship hazardous materials, weapons or replicas, counterfeit goods, perishables, or items that violate Indian customs rules. Share the product link if unsure.

We can return items only if the seller accepts the return. Return shipping and any import duties already paid are non-refundable. Only the amount refunded by the seller will be returned to you, minus a handling fee.

Email [email protected] or use the contact form. Our support hours are Monday-Saturday, 10:00-19:00 IST.