Dashain and Dussehra holiday notice, 18–25 October 2026

A season for togetherness

Happy Dashain
& Dussehra.

Joy, good health, and beautiful new beginnings for you and your loved ones.

Devotional illustration of Goddess Durga seated on a lion
With warm wishes, iWishBag

Holiday service update

What’s paused.
What’s open.

18–25 October 2026Dashain & Dussehra service schedule
Service18–25 Oct
Assisted quotesPrice estimates that need a team member’s help.Paused
Human customer supportReplies and assistance from our support team.Paused
Deliveries to NepalDelivery to customers in Nepal is paused.Paused
Deliveries to IndiaDelivery to customers in India is paused.Paused
Automatic quotesGet an instant price estimate online.Open
PurchasesWe continue buying items from stores for your orders.Open
AI customer supportOur AI assistant remains available to answer questions.Open
WarehousesOur warehouses continue receiving and handling packages.Open
DispatchWe continue sending packages onward from our warehouses. Deliveries to customers in Nepal and India remain paused.Open
Deliveries to all other destinationsDeliveries outside Nepal and India continue as usual.Open

AI help stays available throughout the holiday. Human support is paused 18–25 October.

iWishBag

How to contact our support team

Ways to reach us

Web chat

The fastest way to get help. Visit our chat page to start a conversation with our support team. You need to be logged in. Messages create support tickets that our team responds to -- typically within a few hours during business hours.

Contact form

Use the contact form to submit a detailed support request. Good for non-urgent issues where you want to provide a full description upfront.

WhatsApp

Chat with us on WhatsApp for quick questions and order updates. Available in regions where we have a local WhatsApp number. You can find the number on our contact page or in the Help Center footer.

Email

Send us an email at [email protected] for any support inquiry. Emails are converted into support tickets and handled by our team.

Response times

We aim to respond to all inquiries within our published support hours. Typical first response times:

  • Urgent issues (payment problems, delivery issues) -- Within 30 minutes to 1 hour
  • High priority (order modifications, shipping questions) -- Within 1-4 hours
  • Normal questions -- Within 4-8 hours
  • Low priority (general inquiries, feedback) -- Within 24 hours

Response times are faster during business hours. Messages sent outside business hours are handled first thing the next business day.

Support hours

Support hours vary by region. Check the Help Center footer for your region's specific hours.

Tips for faster resolution

  • Include your order number or quote ID in your message.
  • Attach screenshots or photos if reporting an issue.
  • Be specific about what you need -- "my tracking is not updating for order Q-12345" is better than "where is my package?"

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