Dashain and Dussehra holiday notice, 18–25 October 2026

A season for togetherness

Happy Dashain
& Dussehra.

Joy, good health, and beautiful new beginnings for you and your loved ones.

Devotional illustration of Goddess Durga seated on a lion
With warm wishes, iWishBag

Holiday service update

What’s paused.
What’s open.

18–25 October 2026Dashain & Dussehra service schedule
Service18–25 Oct
Assisted quotesPrice estimates that need a team member’s help.Paused
Human customer supportReplies and assistance from our support team.Paused
Deliveries to NepalDelivery to customers in Nepal is paused.Paused
Deliveries to IndiaDelivery to customers in India is paused.Paused
Automatic quotesGet an instant price estimate online.Open
PurchasesWe continue buying items from stores for your orders.Open
AI customer supportOur AI assistant remains available to answer questions.Open
WarehousesOur warehouses continue receiving and handling packages.Open
DispatchWe continue sending packages onward from our warehouses. Deliveries to customers in Nepal and India remain paused.Open
Deliveries to all other destinationsDeliveries outside Nepal and India continue as usual.Open

AI help stays available throughout the holiday. Human support is paused 18–25 October.

Understanding customs duty

What is customs duty?

Customs duty is a tax charged by the destination country's government on imported goods. It is calculated based on the product type, declared value, and country of origin.

Is it included in my quote?

We estimate customs duty in your quote based on the product category and value. If duties are estimated (not exact), we highlight that before you pay. Any difference between estimated and actual duty is settled on your invoice after clearance.

How is it calculated?

  • Each country has its own tariff schedule with rates per product category.
  • Rates typically range from 0% to 30% of the declared value.
  • Some items (electronics, books) may have lower or zero duty in certain countries.
  • VAT/GST is applied on top of the duty in most countries.

Can I reduce duty?

Customs duty is set by law and cannot be avoided. We always declare the true value of goods. Under-declaration is illegal and puts your shipment at risk of seizure.

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