Dashain and Dussehra holiday notice, 18–25 October 2026

A season for togetherness

Happy Dashain
& Dussehra.

Joy, good health, and beautiful new beginnings for you and your loved ones.

Devotional illustration of Goddess Durga seated on a lion
With warm wishes, iWishBag

Holiday service update

What’s paused.
What’s open.

18–25 October 2026Dashain & Dussehra service schedule
Service18–25 Oct
Assisted quotesPrice estimates that need a team member’s help.Paused
Human customer supportReplies and assistance from our support team.Paused
Deliveries to NepalDelivery to customers in Nepal is paused.Paused
Deliveries to IndiaDelivery to customers in India is paused.Paused
Automatic quotesGet an instant price estimate online.Open
PurchasesWe continue buying items from stores for your orders.Open
AI customer supportOur AI assistant remains available to answer questions.Open
WarehousesOur warehouses continue receiving and handling packages.Open
DispatchWe continue sending packages onward from our warehouses. Deliveries to customers in Nepal and India remain paused.Open
Deliveries to all other destinationsDeliveries outside Nepal and India continue as usual.Open

AI help stays available throughout the holiday. Human support is paused 18–25 October.

How to manage your account settings

Accessing your settings

Log in to your account and navigate to Account Settings from the profile menu. Here you can manage all your personal information and preferences.

What you can change

Personal information

  • Name -- Update your first and last name as displayed on orders and invoices.
  • Email address -- Change your login email. You will need to verify the new email address.
  • Phone number -- Update your contact number. A reachable phone is important for delivery coordination.
  • Delivery address -- Add, edit, or remove saved delivery addresses.

Security

  • Password -- Change your password anytime from account settings.
  • Login method -- If you signed up with email, you can also link Google sign-in for convenience (and vice versa).

Notifications

  • Email notifications -- Control which order updates and marketing emails you receive.
  • WhatsApp notifications -- Enable or disable order updates via WhatsApp (where available).

Deleting your account

If you wish to delete your account, contact our support team. Please note that active orders must be completed or cancelled before account deletion. We will retain transaction records as required by law.

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