Overview
Our full returns and refunds policy is available at /returns-and-refunds. Here is a summary:
Key points
- 48-hour inspection window -- Inspect your delivery within 48 hours and report any issues with photos/video.
- Seller-dependent returns -- We can return items only if the original seller accepts the return.
- Non-refundable costs -- Import duties, inbound shipping, and service fees already incurred are not refundable.
- Handling fee -- A per-order handling fee applies for return processing.
- Insurance -- Optional insurance extends your claim window to 30 days and covers full product value.
For the complete policy with region-specific details and insurance coverage amounts, visit Returns and Refunds.