What is refundable
When a refund is approved, the refundable amount depends on what costs have already been incurred:
- Product cost -- Refunded in full if the seller provides a refund.
- Service fee -- Partially refundable depending on the stage (full refund before order placement, partial after).
- International shipping -- Not refundable once the item has been dispatched internationally.
- Customs duty -- Not refundable once paid to customs authorities. In some cases, duty drawback can be claimed for returned goods, but this is rare and complex.
- Handling fee -- A per-order handling fee applies for processing returns and refunds.
Refund methods
Refunds are issued back to your original payment method whenever possible:
- Card payments -- Refunded to the same card. Takes 5-10 business days to appear on your statement.
- Digital wallets -- Refunded to the same wallet. Usually reflects within 3-5 business days.
- Bank transfers -- Refunded to the same bank account. Takes 3-7 business days.
- Store credit -- In some cases, we may offer store credit that can be applied to future orders. This is always optional.
Refund timeline
- Claim reviewed -- 1 business day after submission.
- Seller contacted -- 1-3 business days for seller response.
- Refund approved -- Once seller confirms, we process within 1-2 business days.
- Funds received -- 3-10 business days depending on payment method.
Total typical timeline: 5-15 business days from claim to funds in your account.
Partial refunds
If only part of your order has an issue (e.g. one item damaged in a multi-item order), we process a partial refund for the affected items only. The rest of the order is unaffected.