Frequently Asked Questions
Get quick answers about cross-border orders to Sri Lanka, payment options, delivery timelines, and support.
Ordering & Quotes
7 questions
How does ordering work?Tap to view+
Share a product link from any online store. We send you an all-inclusive quote covering the product, international shipping, customs duty, and our service fee. Approve the quote, pay, and we handle everything from purchase to delivery.
How much does it cost?Tap to view+
It depends on the product price, weight, shipping, customs duty, and our service fee. Use the quote calculator for an instant estimate before you submit a request.
How long does delivery take?Tap to view+
Typical delivery timelines to Sri Lanka: From India 7-14 days, From US 18-28 days, From China 14-25 days. Actual time depends on customs clearance and carrier capacity.
Is iWishBag the seller of the items I order?Tap to view+
No. iWishBag acts as your purchasing concierge, placing orders with independent sellers on your behalf. The seller remains responsible for product descriptions, authenticity, and warranties while we coordinate payment, customs, and delivery.
Which stores can I order from?Tap to view+
We source from virtually any online store worldwide -- Amazon, AliExpress, eBay, Alibaba, and thousands more. Share the link and we will confirm availability.
How long is my quote valid?Tap to view+
Quotes are valid for 7 days. If the product price or shipping changes, request a refresh and we will reconfirm.
Can I cancel after payment?Tap to view+
Changes after payment are handled case by case. Cancellation fees, seller restocking fees, and return freight may apply. We will confirm options before proceeding.
Pricing, Duties & Payment
3 questions
Are customs duties included in the quote?Tap to view+
Your quote outlines product cost, shipping, and our service charges. Customs duties and taxes are itemized when applicable. If duties are estimated, we highlight that before you pay.
Which payment methods do you accept?Tap to view+
We accept Visa, Mastercard, American Express, PayPal, and bank transfer. Payment instructions are included with each approved quote.
What currency do I pay in?Tap to view+
Quotes are provided in USD. If your local payment method converts to a different currency, the conversion is handled by your bank or payment provider.
Shipping & Tracking
4 questions
How long does delivery take to Sri Lanka?Tap to view+
Estimated door-to-door timelines to Sri Lanka: From India 7-14 days, From US 18-28 days, From China 14-25 days. Timelines depend on customs clearance and carrier capacity.
Can I combine multiple products into one shipment?Tap to view+
Yes. When products come from the same origin, we consolidate them into one shipment to reduce costs.
How do I track my shipment?Tap to view+
Log in to your dashboard to see real-time courier updates and delivery milestones. We also send status notifications by email.
What about customs clearance?Tap to view+
We prepare all customs documentation for Sri Lanka. Duties and taxes are estimated upfront so there are no surprises at delivery.
Issues, Returns & Support
4 questions
What if the item arrives damaged?Tap to view+
Inspect your delivery within 48 hours, keep the packaging, and send photos to our support team. Outcomes depend on the seller's return policy.
What items cannot be shipped?Tap to view+
Hazardous materials, weapons, counterfeit goods, perishables, and items that violate Sri Lankan customs rules. Share the link if unsure and we will verify.
How do returns work?Tap to view+
Returns are possible only if the seller accepts them. Return shipping and any duties already paid are non-refundable. A handling fee applies per return.
How do I reach support?Tap to view+
Email [email protected] or use the contact form. Our support hours are Monday-Friday, 09:00-18:00 SGT.